So we need your login account and password. We must log into your account to help you purchase Gems. If the Live Chat is in the state of offline. Don't kick off they because it will lead to the delivery failing. 1:Please email us to send the screenshots of the packs that you want, in order to avoid the delivery error!Ģ:Please keep offline about 1 hour, if you have been kicked off line when our staff login you account and ship packs to you(please contact us by email if you can't be sure what happen).